What training methods do you use?

We use methods that are humane, force, and fear-free, including positive reinforcement or R+. We ascribe to LIMA (Least Intrusive, Minimally Aversive) standards in practice, and we follow the IAABC Professional Code of Ethics. We believe in using the same methods for you as well as your dog(s).

Why does training method matter?

The difference in training methodology is the difference between the behavior improving or getting worse, being successfully resolved or being suppressed to manifest itself later and usually worse, and the difference in the relationship your pet has with you. The methods we use are scientifically found to yield the most desirable results: saving you time, money, and hassle and giving you and your pet, confidence, and communication skills. These methods also bring you and your dog closer together. You have nothing to lose!

Why don’t you guarantee results?

Nothing is EVER 100%, especially when it involves sentient beings. It is unethical and impossible to offer a 100% guarantee on future behavior. There are several factors affecting your dog’s behavior that are beyond the scope of our control, including but not limited to: prenatal environment, age, health, and genetics of your dog. A competent, ethical, and knowledgeable behavior professional should never guarantee results.

Refund Policy

How 2 Speak Dog does not offer refunds. If a client needs to cancel their service, then How 2 Speak Dog can apply a credit to the client’s account. Credits are valid for one year from when they were issued. 

Private Behavior Consulting and Training Payment Policies 

• There is a $40 service charge for any reversed or failed payments.
• Prepayment, according to the service provided, is due at the time of reservation.
• We have a no refund policy. If there is ever an exception and a credit is authorized, it is credited to the client’s account and will expire one year from the date issued.
• Late payments of 14 days or more will incur a late fee of 10% of the total of the invoice.

Private Behavior Consulting and Training Payment Terms

• Private Training or Behavior Consulting Appointments cancelled less than 24 hours in advance will be charged a no show/late cancellation fee of $25. Short notice cancellations prevent trainers from being able to book another client, 100% of this cancellation fee goes to the trainer to make up for lost income.
• If you receive a credit for a service, it will be good for up to one year from the date it was issued.

Policy for Outdoor Group Meets, Private Behavior Consulting and Training

For instruction that is held outdoors, we will make every attempt to contact clients at least two hours before canceling the event. Generally, events are held during light rain, if there is lightning events are canceled. If you see lightning during your event, please let your consultant know immediately. Weather cancellations are emailed, please check your email prior to departing. If you don’t hear from your instructor, your event will occur as scheduled.

Covid Waiver 

Client attests that to the best of their knowledge, they do not have COVID-19 at the time of attending their event/appointment and understand the risks of unknowing exposure to this and other illnesses by or to client, client family, other participants, and third parties. Client attests they have not been tested and found positive; are not waiting for test results; and do not have symptoms. Client agrees that they will not knowingly expose others to any illness they may have or be at risk to have. Client will follow all How 2 Speak Dog rules and requirements to reduce any exposure and possibility of contracting or spreading the virus. Client will also fully cooperate with and follow any City, County or State/Province guidelines that have jurisdiction in the area in which the event/appointment is taking place. If any of the above should change prior to client arrival at the site of services or during the completion of the services that is the subject of this consent, client will inform How 2 Speak Dog and proceed accordingly in light of the new information.

Client agrees that they are participating in this How 2 Speak Dog service/appointment entirely at their own risk and assume all risk and full responsibility for client’s own health, well-being, and safety during this service or event. Client fully agrees that How 2 Speak Dog, the clients, independent contractors, board members, employees, assistants, and volunteers are in no way liable for any present or future COVID-19 exposure incurred at any time by any person, in attendance or not in attendance, during or after this service/event. Client hereby waives and releases How 2 Speak Dog, the clients, independent contractors, board members, employees, assistants, and volunteers from any and all liability for damages or personal injury to client, client dogs or client property.

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Can Virtual Training Work for Me and My Dog?

Virtual training, aka, distance-learning or online learning, is simply learning from anywhere you have an internet connection. Today’s technology allows you to keep in contact with your behavior consultant on a daily basis for live questions and feedback. Options include video, chat, text, phone, and email. We can modify behavior virtually by teaching YOU what to look for and how to respond. If we need to see your dog’s behavior, you can send a video to US, but normally it is not necessary. Especially in the case of potentially dangerous behavior, it is not advised to try and repeat it just to show us. Any behavior concern or goal you have can be taught virtually. So if you live near one of us or not, we can still help you reach your goals with your dog.